Customer service

About the Role

We're looking for a Customer Service Representative (CSR) with excellent communication skills and a passion for helping others. In this role, you'll handle inbound calls and emails, providing support and resolving inquiries related to purchases and products. Your goal will be to ensure a positive customer experience in every interaction.

Location: Carrera 53 # , Barranquilla, Atlántico, Colombia

Work Mode: On-site

Schedule: Monday to Sunday, availability from 7:00 AM to 11:00 PM (2 non-consecutive days off)

Hours: 40 hours/week

Compensation: Competitive salary + benefits

Key Responsibilities

• Professionally handle inbound calls and emails
• Provide accurate support and resolve customer inquiries
• Maintain detailed records and follow up on open cases
• Ensure customer satisfaction through effective communication
• Collaborate with the team to meet service goals
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