Customer Service Consultant

Responsibilities

• As a Customer Service professional that politely and proficiently attends to service requests and sales interactions with walk in customer at the shop.
• Handle enquiries on services provided ie. Postpaid, Prepaid, Broadband, Account Status, etc.
• Responsible in handling customer information, monetary transactions, handsets and ensuring proper control, reconciliation, and timely updates in the system.
• To maintain accurate and comprehensive record of new and existing customers.

Requirements

• Candidate must possess at least a Diploma in any field or equivalent.
• Preferably with retail experience in telecommunication products and services.
• At least One (1) year of working experience in the related field is required for this position.
• Able to work in flexible hours including weekends and public holidays, according to the retail operational requirement.
• Sal...