Job Description
At Trane Technologies™ and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. **We boldly go.**
**What’s in it for you**
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it _is_ our business.
Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
We are excited to offer an opportunity for a talented and driven professional to join our team as a **Customer Account Manager / Sales Professional (Service & Contracts)** . In this pivotal role, you will support our customers, strengthen relationships, and grow our Service business.
**1. Industry Leader in Innovation**
Work with a global leader in sustainable HVAC solutions known for cutting-edge technology and energy-efficient offerings.
**2. Career Growth Opportunities**
Access structured training, mentorship, and professional development to grow both technically and commercially.
**3. Diverse Service Portfolio**
Represent a wide range of HVAC service solutions including Service Agreements, Trane Care Services, Chiller Renewal, and Value-Added offerings.
**4. Global Exposure with Local Relevance**
Partner with a company deeply connected to global innovation and equally committed to local customer success.
**5. Customer-Centric Role**
Engage closely with customers to understand their operational needs and deliver value-driven service solutions.
**6. Sustainability-Driven Culture**
Be part of an organization committed to a better planet through innovation, service quality, and responsible operations.
**Thrive at work and at home**
+ Inclusive Wellbeing Program with resources supporting physical, social, emotional, and financial wellness.
+ Learning and development solutions, including higher education and certification reimbursement.
+ A strong sense of belonging through Employee Resource Groups.
+ 8 hours of paid volunteer time annually for nonprofit causes.
+ Trane Technologies Helping Hands Fund to support employees facing unexpected financial hardship.
**Where is the work**
**Onsite:** This position is designated as On-site, based in **Ahmedabad** .
**What will you do**
In this role you will:
+ Act as the customer’s primary representative and single point of contact for all customer-specific matters.
+ Manage a portfolio of customer accounts and apply structured account management to identify key customers and develop actions to grow these accounts.
+ Identify customer needs and collaborate with the Technical Support Team to propose suitable service solutions and options.
+ Identify new business opportunities with existing and prospective customers, including Service Agreements and Value-Added Services such as Trane Care Service and Chiller Renewal.
+ Prepare proposals, quotations, and commercial terms using standard Trane templates; present proposals to customers.
+ Build and maintain long-lasting customer relationships by providing continuous support and assistance.
+ Investigate and resolve customer complaints by collaborating with internal stakeholders, evaluating solutions, and recommending outcomes.
+ Organize regular Service Reviews with customers and Operations teams to discuss critical jobs and service issues.
+ Understand vertical market needs and determine pricing and selling strategies accordingly.
+ Provide marketplace insights such as competitor information, industry trends, and customer expectations.
+ Organize customer events and contribute to regular communication and engagement initiatives.
**What you will bring**
+ Bachelor’s degree in Engineering with at least **5+ years of relevant owner-direct sales or service sales experience** .
+ Knowledge of HVAC Systems, Chiller Plants, Airside Systems, Energy Services, and Building Services is an added advantage.
+ Ability to read, analyze, and interpret engineering documents.
+ Strong customer responsiveness, including handling sensitive inquiries or complaints effectively.
+ Strong presentation skills for engagement with customers and internal teams.
+ Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.
+ Ability to interpret technical instructions in mathematical or diagram form.
+ Collaborative mindset with strong interpersonal skills.
+ Willingness to continually learn, upskill, and adopt new service offerings.
+ **Consultative selling approach** —Ability to understand customer goals and recommend impactful solutions.
+ **Technical and product knowledge** —Confidence in HVAC and service solutions with clear articulation of customer benefits.
+ **Negotiation and closing skills** —Skilled in objection handling and building win-win solutions.
+ **Business development mindset** —Proactively identify new opportunities and expand Trane’s service footprint.
+ **Presentation and persuasion skills** —Deliver compelling proposals and service solution presentations.
+ **Resilience and goal orientation** —Ability to thrive in a competitive environment and achieve business targets.
**Career Break**
We encourage applicants who have taken a career break of **12 months or more** . Our Relaunch Program supports professionals returning to the workforce if you meet the experience criteria.
**Equal Employment Opportunity**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
**What’s in it for you**
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it _is_ our business.
Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
We are excited to offer an opportunity for a talented and driven professional to join our team as a **Customer Account Manager / Sales Professional (Service & Contracts)** . In this pivotal role, you will support our customers, strengthen relationships, and grow our Service business.
**1. Industry Leader in Innovation**
Work with a global leader in sustainable HVAC solutions known for cutting-edge technology and energy-efficient offerings.
**2. Career Growth Opportunities**
Access structured training, mentorship, and professional development to grow both technically and commercially.
**3. Diverse Service Portfolio**
Represent a wide range of HVAC service solutions including Service Agreements, Trane Care Services, Chiller Renewal, and Value-Added offerings.
**4. Global Exposure with Local Relevance**
Partner with a company deeply connected to global innovation and equally committed to local customer success.
**5. Customer-Centric Role**
Engage closely with customers to understand their operational needs and deliver value-driven service solutions.
**6. Sustainability-Driven Culture**
Be part of an organization committed to a better planet through innovation, service quality, and responsible operations.
**Thrive at work and at home**
+ Inclusive Wellbeing Program with resources supporting physical, social, emotional, and financial wellness.
+ Learning and development solutions, including higher education and certification reimbursement.
+ A strong sense of belonging through Employee Resource Groups.
+ 8 hours of paid volunteer time annually for nonprofit causes.
+ Trane Technologies Helping Hands Fund to support employees facing unexpected financial hardship.
**Where is the work**
**Onsite:** This position is designated as On-site, based in **Ahmedabad** .
**What will you do**
In this role you will:
+ Act as the customer’s primary representative and single point of contact for all customer-specific matters.
+ Manage a portfolio of customer accounts and apply structured account management to identify key customers and develop actions to grow these accounts.
+ Identify customer needs and collaborate with the Technical Support Team to propose suitable service solutions and options.
+ Identify new business opportunities with existing and prospective customers, including Service Agreements and Value-Added Services such as Trane Care Service and Chiller Renewal.
+ Prepare proposals, quotations, and commercial terms using standard Trane templates; present proposals to customers.
+ Build and maintain long-lasting customer relationships by providing continuous support and assistance.
+ Investigate and resolve customer complaints by collaborating with internal stakeholders, evaluating solutions, and recommending outcomes.
+ Organize regular Service Reviews with customers and Operations teams to discuss critical jobs and service issues.
+ Understand vertical market needs and determine pricing and selling strategies accordingly.
+ Provide marketplace insights such as competitor information, industry trends, and customer expectations.
+ Organize customer events and contribute to regular communication and engagement initiatives.
**What you will bring**
+ Bachelor’s degree in Engineering with at least **5+ years of relevant owner-direct sales or service sales experience** .
+ Knowledge of HVAC Systems, Chiller Plants, Airside Systems, Energy Services, and Building Services is an added advantage.
+ Ability to read, analyze, and interpret engineering documents.
+ Strong customer responsiveness, including handling sensitive inquiries or complaints effectively.
+ Strong presentation skills for engagement with customers and internal teams.
+ Analytical skills to define problems, collect data, establish facts, and draw valid conclusions.
+ Ability to interpret technical instructions in mathematical or diagram form.
+ Collaborative mindset with strong interpersonal skills.
+ Willingness to continually learn, upskill, and adopt new service offerings.
+ **Consultative selling approach** —Ability to understand customer goals and recommend impactful solutions.
+ **Technical and product knowledge** —Confidence in HVAC and service solutions with clear articulation of customer benefits.
+ **Negotiation and closing skills** —Skilled in objection handling and building win-win solutions.
+ **Business development mindset** —Proactively identify new opportunities and expand Trane’s service footprint.
+ **Presentation and persuasion skills** —Deliver compelling proposals and service solution presentations.
+ **Resilience and goal orientation** —Ability to thrive in a competitive environment and achieve business targets.
**Career Break**
We encourage applicants who have taken a career break of **12 months or more** . Our Relaunch Program supports professionals returning to the workforce if you meet the experience criteria.
**Equal Employment Opportunity**
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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