Customer Service Consultant

Job Title: Customer Service Executive

Salary: 2.5 - 4 LPA + Incentives

Location: Gurugram, Haryana

Company: Policybazaar.com

Position Type: Full-Time

Job Description:

We are seeking highly motivated and skilled Customer Service Executives with multilingual abilities to join our team at Policybazaar. The ideal candidates will be fluent in English and Hindi, and proficient in one or more of the following languages:

- Tamil

- Telugu

- Malayalam

- Kannada

*Key Responsibilities:*

- Handle inbound and outbound calls across various departments.

- Assist customers with their queries and provide relevant information.

- Communicate effectively in English, Hindi, and the specified regional language.

- Maintain accurate records of customer interactions and transactions.

- Resolve customer complaints and issues with a high level of professionalism.

- Collaborate with team members and other departments to ensure smooth processing of customer requests.

- Adhere to company policies and procedures.

*Requirements:*

- Proficiency in English and Hindi, as well as the specified regional language.

- Excellent verbal and written communication skills.

- Previous experience in a customer service role is a plus.

- Strong problem-solving abilities and attention to detail.

- Ability to work in a fast-paced environment and handle multiple tasks.

- Must be based in or willing to relocate to Gurugram.

- A positive attitude and a customer-centric approach.

*Education:*

- Graduation or relevant experience required.

*Benefits:*

- Competitive salary and performance-based incentives.

- Opportunity to work in a dynamic and growing company.

- Comprehensive training and professional development.

- Health and wellness benefits.

*How to Apply:*

Interested candidates should submit their resume to [email protected] or WhatsApp on 7042244979.