Customer Service Consultant

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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

Join our contact centre on site as a Customer Service Consultant, and be part of a unique Centre focused on delivering exceptional customer care. You'll handle a wide range of enquiries end-to-end-from billing to account support-across multiple channels including voice and messaging.

Our collaborative workspace makes it easy to share knowledge and create innovative solutions together. This is your chance to influence change and help shape a new era in customer care.

WhatYou'llDo:

Provideahigh-qualitycustomerexperiencehandling requests from general queries to account maintenance and payment support with confidence and care.

Own the customer experience and take responsiblity for customer interactions ensuring effec...