Customer Service Coordinator

Join our UniLodge team and help to create a friendly environment and great first impressions for our residents and visitors.

What role will you play

• Assist all prospective residents/residents and their guests in the most efficient and professional manner, exceeding expectations and delivering a high standard of customer service.
• Support a range of enquiries related to student residency, studies, general needs, and overall wellbeing.
• Take the initiative to monitor and report concerns and/or issues relating to resident safety and wellbeing and escalating as needed.
• Coordinate and execute administrative duties (including incoming and outgoing mail, filing, etc.).

What we're looking for

• A background in reception or hospitality will provide you with a good grounding for this role.
• A passion for delivering exceptional guest experiences.
• Resilience and ability to work under high pre...