Job Description

The role

ensures the correct handling of quotations, orders, contracts, billing plans, and service documentation, supporting the service team operating across the territory.

The position works closely with Service, Sales, and Finance, contributing to process efficiency, data accuracy, and compliance, with daily use of SAP S/4HANA and Salesforce.

Main Responsibilities:

  • The receiving and registering of incoming customer calls whilst at all time maintaining a professional manner. Ensuring accurate recording of message and tasks

  • Order spare parts for customers, engineers and stock ensuring records are kept up to date

  • Manage and control local stock efficiently

  • Coordinate with clients the occupational risk-prevention documentation required to obtain entry authorization for Malvern Panalytical technicians into their facilities

  • Management of engineer Dispatch Console, using cases and Work Orders ...

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