Customer Service Coordinator

LAWAZEM is excited to announce an opportunity for a detail-oriented and customer service-oriented professional to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating customer service activities and ensuring that our customers receive the highest level of service possible. You will act as a liaison between customers and various departments, helping to resolve issues and enhance customer satisfaction.

Responsibilities:

• Coordinate daily customer service operations, ensuring efficient processes and high levels of customer satisfaction.
• Manage incoming customer inquiries through various channels, including phone, email, and chat.
• Assist in resolving customer issues and complaints in a timely and effective manner.
• Collaborate with sales, logistics, and product teams to address customer needs and ensure successful order fulfillment.
• Document customer interactions, feedback, and resol...