Customer Service Coordinator

JOB SUMMARY

The Customer Service Coordinator leads the day-to-day operations of the Customer Service team, ensuring consistent, accurate, and timely execution of all commercial and transactional activities across the quote-to-cash cycle. This role oversees RFQ processing, quotation quality, order management, customer communication, and cross-functional coordination with Planning, Logistics, Quality, Sales, and Finance.
 The Coordinator ensures process discipline, supports inside sales growth, removes roadblocks for the team, and drives continuous improvement to achieve customer satisfaction and commercial excellence.
 Create & follow up strategies with the Channel Partners to ensures the goals & growth strategies, participate in the Sales Budget & Growth Play Book, and participate and execute projects continuous operation improvements and or sales.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Team Leadership & Daily Operations