Customer Service Coordinator

Your new company
Working at our client's modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service.
Your new role

• You will provide customers and clients with exceptional aftersales service and management of the rectification of defects.
• Ensure customers experience a smooth transition
• Liaise with customers on the reporting of any issues
• Assist in organising and coordinating maintenance operatives
• Work closely with contractors
• Assist in managing defects to an effective resolution
• Work within the team to maintain a high standard of customer satisfaction results
• Set up new contracts
• Update files
• Take calls
• Respond to emails
• Keep customers updated on progress.
• Book appointments
• Raise work schedules
• Send out appointment letters
• Provide monthly reports
• ...