Job Description

Job Description

  • Job Purpose

    • The Jobholder is responsible for the full process of all network orders captured for Customers and agents.

  • Generating Booking and Quotation

  • Negotiating with Vendors and suppliers on rates

  • Generating and qualifying leads from cold calling

  • Managing, tracking and following up on leads

  • Track and Trace shipments

  • Proactive updates to customer for every check point

  • Job Invoicing and reporting

  • Meeting monthly and quarterly targets in accordance with goals

  • Creating and updating activity reports
  • Principal Accountabilities
  • To ensure that all calls are answered within a set period of time during working hours.

  • To keep special focus on assigned customers accounts, understand the requirements, work towards building strong relationship, and to initiate new leads within assigned territory/region

  • To process quotes, order and timely follow-ups, to understand the related issues and to identify the solutions to ensure customer satisfaction

  • To work towards maintaining and increasing sales in assigned territory.

  • To assist office in adhoc/administrative duties

  • To receive and process shipments as per current procedures for relevant service ensuring that customer specific instructions are followed

  • To acknowledge emails within the agreed timelines

  • To coordinate with different entities and countries for rates inquiry

  • To negotiate with agents, airlines for better rates

  • To get spot rates for heavy weight shipments

  • To track and trace every shipment till the shipment reached the last check point

  • To provide timely updates to customers proactively

  • To escalate to line supervisor/Account manager any service failures caused by subcontractors or other entities

  • To follow-up on value added services

  • Perform pre-alert and pro-active track and trace

  • Maintain and make all required data available to obtain the detailed monthly consolidation and reporting

  • Set up and maintain archive filing system; import and export files, including packing list, waybills, invoices, customs related documents etc.

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