Customer Service Coordinator

We’re currently recruiting for a Customer Service Co-ordinator, an office-based role in Redditch, offering a salary of £30,000–£35,000 depending on experience. This is an ideal role for someone who thrives in a fast-paced environment, enjoys being the go-to person behind the scenes, and takes real pride in delivering an exceptional customer experience. Customer Service Coordinator You’ll coordinate service schedules, manage technical interventions, and ensure customers receive smooth, professional support at every step. Customer Service Coordinator Key Responsibilities:Act as the main point of contact for all service coordinationManage service requests from first call to final resolutionSchedule installations, planned maintenance, and technical interventionsTrack orders and keep customers updated on timelinesWork closely with technical teams and field engineersCapture customer feedback and help drive service improvementsEnsure every case is completed professionally and every customer f...