Job Description

Introduction

Are you a proactive problem solver with a passion for delivering exceptional customer service? Do you enjoy advising customers on the latest fishing tackle and helping them find the perfect solution? If so, Shimano UK is looking for you to join our Customer Service team in Coventry.

As the first point of contact for our customers, you’ll provide expert advice on products and orders, ensuring every interaction is handled with professionalism and care.

The Challenge

  • Calculate offers and process customer orders accurately.
  • Deliver high-quality service via phone and email.
  • Monitor stock availability, perform credit checks, and manage order processing.
  • Maintain efficient administrative systems.
  • Answer customer questions about product specifications, invoices, and deliveries.
  • Report claims and provides solutions wherever possible.

    • What are we looking for?

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