Customer Service cum Documentation

Job Responsibilities

• Handle customer queries related to bookings, shipment status, and documentation
• Coordinate vessel bookings, schedules, rollovers, and amendments
• Prepare and verify shipping documents: Shipping Instructions, Bill of Lading, Invoice, Packing List, DO, Arrival Notice
• Liaise with shipping lines, overseas agents, terminals, CHA, and transporters
• Ensure timely submission of documents and compliance with shipping & customs requirements
• Maintain accurate shipment records and reports

Skills & Qualification

• Graduate in any discipline (Shipping/Logistics preferred)
• Good knowledge of shipping documentation and processes
• Strong communication and coordination skills
• Proficiency in MS Excel and shipping systems.
• Should be compulsory from shipping industry only