Customer Service - Customer Service Specialist

TOGETHER, WE SAVE LIVES

ICOR Technology, a robotics and security products company based in Ottawa, Ontario, is a company of the Safariland Group. With over 20 years of engineering and manufacturing experience, ICOR specializes in the design and precision manufacturing of high-quality EOD/IEDD protective security equipment. ICOR products are used by individuals in military, law enforcement, nuclear, and security-related sectors, and are developed through continuous dialogue with clients to ensure innovative and cost-effective solutions.

Job Purpose

The Customer Service Specialist is responsible for receiving and tracking inside sales and customer service requests calls and emails. Deals directly with the customers to confirm which products they would like to have a quotation generated for. Acts as the front line response with the customer to understand the exact nature of their product problem and to determine which department or individual is responsible...