Job Description
About the Role
As a Customer Service Representative , you will be the first point of contact for our valued customers. You will play a crucial role in building positive relationships and ensuring their satisfaction by addressing their inquiries and resolving their concerns. Your day-to-day tasks will involve:
- Responding to customer inquiries via phone, email, chat, etc.
- Providing accurate and helpful information about our products, services, and policies
- Resolving customer complaints in a timely and professional manner
- Processing quote requests, job requests, payments, invoicing, quoting, tasks, quote follow-ups, overdue account follow-ups, maintaining client portals, franchise partner and client inquiries and requests
- Maintaining accurate customer records
- Escalating complex issues to supervisors or other departments when necessary
Proficient With
- Simpro
- Outlook
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