Customer Service Delivery Leader

Locations: Nagpur

Experience: 8-12 Years

Role: Delivery Manager (Life& Pension Insurance)

Must-Have:

BFSI

Life &Pension Insurance

Operations Management

Delivery Lead

Good understanding of business with P&L responsibility

Sound exposure to Project Management Methodologies, Estimation and Pre-sales support

Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services level

Responsibility:

• Manage and led a team of 100+ FTEs as part of customer service operations
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the offshore solution with focus on including the right elements that will enable on-time and Q...