Job Description

Job Description

The Customer Service Delivery Manager (CSDM)  is responsible for ensuring optimized and uninterrupted service delivery for QAD’s moderate, large, and enterprise cloud customers.

Acting as a trusted advisor, the CSDM builds strong client relationships, anticipates customer needs, and orchestrates seamless collaboration across Cloud PMO, Global Support, Cloud Operations, and Services.

This role plays a critical part in driving customer satisfaction, compliance, and successful project outcomes, while contributing to QAD’s continuous improvement culture.

Please Note: 

This position would require to supporting the EMEA customer time zone  from Mumbai , India . (Between 11 AM - 11 PM)

Key Responsibilities: 

  • Customer Relationship Management

  • Serve as a strategic partner and trusted advisor for assigned QAD Cloud customers...

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