Customer Service Development Manager

Customer Service Development Manager Your new company A leading Insurance organisation based in Bradley Stoke, Bristol Working Pattern 35hrs a week Monday to Friday, every 6 weeks a Saturday shift (day to take in lieu) Your new role Use KPIs and targets to track progress across the team of 100 agents. Implement 1-to-1 training plans to develop customer service skills of individual team members. Provide advice and insights into methods which are leading to overall performance success. Host huddles and team discussions to analyse team understanding of their role. Implement changes based on customer feedback and call insights. What you'll need to succeed Experience within a coaching capacity, this doesn't have to be sales or customer service focused. Ability to lead on a 1-to-1 and larger scale basis. Able to support new starters through beginners training. Confident in managing senior members on how to improve further or implement changes to their routine. Sales, Contact centre, or helpd...