Customer Service Director

Customer Service Director

Location: Barcelona, Spain

Sector: Life Science Research, Biotechnology

Languages: Spanish and English.

A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe.

You will lead a high‑performing team, strengthen service delivery frameworks, and collaborate cross‑functionally to ensure customers receive world‑class service within a fast‑moving healthcare environment.

This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar).

Key Responsibilities

• Strategic Leadership: Ow...