Customer Service Director

Overview

Customer Service Director Location: Barcelona, Spain Sector: Life Science Research, Biotechnology Languages: Spanish and English. A leading global diagnostics organisation is seeking a Customer Service Director to lead its regional Customer Service function. This is a strategic leadership role overseeing service and operational excellence across infectious disease and molecular diagnostic product lines, driving performance, and ensuring a seamless customer experience across Europe. You will lead a high‑performing team, strengthen service delivery frameworks, and collaborate cross‑functionally to ensure customers receive world‑class service within a fast‑moving healthcare environment. This role is based in Barcelona and requires experience in regulated medical technology environments (IVD, diagnostics, medical devices, or similar).

Location-specific: Hybrid Working Environment.

Key Responsibilities

• Strategic Leadership: Own and drive...