Customer Service Domestic Voice Lead-bps

- TTL TL Sr TL 1 Position Objective The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSA s interacting with client attending Client calls and other important meetings Conduct Weekly SMR Project Review Daily Team meetings etc Passing on the process updates to the team members Maintaining Weekly reports Daily reports and interacting with the process manager and the team to improve the process 2 Business environment Vertical Operations Process Name Seattle Scope Customer Service 3 Organization chart Reporting To Asst Deputy Manager Reportees if Any 18 - 20 CSA s