Customer Service

Customer Service Agent We are currently recruiting for a Customer Service Agent to join a busy and supportive customer operations team. This role offers the opportunity to work in a fast-paced environment, providing high-quality support to customers while guiding them through enquiries and applications related to energy efficiency and home improvement programmes. The successful candidate will act as a key point of contact for customers, delivering a positive and professional experience via phone and email. This is an ideal role for someone who enjoys helping people, has strong communication skills, and thrives in a structured, process-driven environment. Responsibilities Handling inbound calls and emails Providing a high standard of customer service in line with quality guidelines Supporting customers through application and enquiry processes Completing follow-up actions and general administrative tasks Accurately updating internal systems and customer records Managing customer queries...