Job Description
Your tasks
The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations.
For this purpose, he/she is responsible for ensuring the initial customer contact and the initial processing of 0-km issues and if applicable warranty field returns. An additional focus is the support of Segments/ plants regarding sorting actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.
**Profile**:
Knowledge of Quality requirements and tools for assigned customers (incl. reporting/score cards) Technical know-how of CT OESL products and general automotive technology Knowledge of general quality methods and tools Knowledge of IATF requirements Communication skills (incl. Negotiation and conflict resolution techniques)
Planning...
The Customer Service Engineer is the initial quality interface into the relevant customer plants who has to be a valued / trusted contact person to the customers and is seen as a transparent facilitator between CT OESL and the assigned customer plant quality organizations.
For this purpose, he/she is responsible for ensuring the initial customer contact and the initial processing of 0-km issues and if applicable warranty field returns. An additional focus is the support of Segments/ plants regarding sorting actions, pre-analysis of return parts and activities also in the launch phase to minimize costs and quality issues.
**Profile**:
Knowledge of Quality requirements and tools for assigned customers (incl. reporting/score cards) Technical know-how of CT OESL products and general automotive technology Knowledge of general quality methods and tools Knowledge of IATF requirements Communication skills (incl. Negotiation and conflict resolution techniques)
Planning...
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