Customer Service Engineer

**Main Duties and Responsibilities**:
**Pre-Sales**
- Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware)
- Build quality relationships with customers and managers
- Provide in-house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and the market’s demand for the company’s products
**After-Sales**
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product product-related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirements
**Non-technical requirements**:
- Good written and spoken communication skills, be able to report to supervisor overseas
- Support focus mind, capable to solve/simplify customer challenges
- Willing to learn and patience when dealing with tight timelines - Good analytic thinking and ability to solve technical problems
- Must be friendly, energetic, passionate independently
**Job requirement**:
- Understanding coding is a must. Being able to do programming will be a bonus
- Technical competency in Android POS or any relevant experience will be a bonus
- Must have IT knowledge and hands-on person
- Well-disciplined and have an attitude to learning a new system