Customer Service Engineer

**Main Duties and Responsibilities**:
**Pre-Sales**
- Conduct quality product training and technical guidance to customers to resolve technical problems (both software & hardware)
- Build quality relationships with customers and managers
- Provide in-house technical support to sales staff
- Leading the design of the program for the customer
- Constantly collect and feedback on customers and the market’s demand for the company’s products
**After-Sales**
- After-sales technical support (training, maintenance, hands-on repair, remote support)
- Feedback product product-related issues to research and development personnel for improvement
- Summarize issues and organize them into technical questions on reporting
- Develop and produce quality guidelines materials as per customer requirements
**Non-technical requirements**:
- Good written and spoken communication skills, be able to report to supervisor overseas
- Support focus mind, capable to solve/s...