Customer Service Execurtive

To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards.

Responsibilities

• Answer incoming calls, attend to emails and reply chats from customers regarding placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information.
• Process and maintain customers account and record accurately into the SAP system.
• Attend to and resolve queries/litigations from customers and internal employees; and closely follow-up till closure of case.
• Receive and process orders from customers and internal employees via telephone and email and online ordering whenever necessary.
• Handle escalation of any customer complaint with respective inter-department effectively and in timely manner.
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