Customer Service Executive

Job Description & Responsibilities:

• Serve as the first point of contact for students, parents, and visitors, building trust and rapport.
• Handle customer enquiries, class registrations, and payments with attention to detail.
• Provide proactive problem-solving and issue resolution.
• Assist with day-to-day operations and administration, ensuring smooth and efficient branch function.
• Promote Aspire Hub's mission and values, acting as a brand ambassador for our services.
• Ensure confidentiality when handling sensitive data (e.g., student records, payments).
• Strive for customer satisfaction, building strong relationships for increased retention and loyalty.

Job Requirements:

• Strong communication skills, with the ability to handle customer interactions professionally, empathetically, and with responsiveness.
• Ability to work a fixed schedule (1 PM – 10 PM) on weekday and (10AM-8PM) on weeke...