Customer Service Executive

Job Description & Requirements

• Liaise with clients/carriers/transporters/agents to execute import and export shipments (Sea/Air).
• Ensure execution of client requests/requirements and respond to their service issues/enquiries.
• Generate booking confirmations, Bill of Ladings and invoices to clients.
• Ensure that all jobs are monitored, costs, selling figures are accurately & timely updated in system.
• Handle shipping documentation (import / export / BL / documentation / DG application / permit declaration).
• Experience in handling Portnet and Trade net usage.
• Handling of phone/ email enquiries and bookings. Provide quotation to the customer.
• Liaise with internal stakeholders for co-ordination and problem solving.
• Any other Ad hoc duties when required.

Qualifications

• Excellent interpersonal skills.
• Able to work under pressure in a fast changing and demanding environment.
• Self-discipline, initiative, responsible and independent.
• A good team player with good interpersonal and communication skills.
• Meticulous to details.
• Proficient in MS Office (Word, Excel).
• Able to work Overtime (Month end closing)
• Min 1 - 2 years of experience in Sea freight (Container Shipping) and familiar with import and export process.
• Fresh Graduates are also welcome.
• On-Job-Training / Related Job Courses can be provided for suitable candidates who have the right attitude but lacking the correct experience.
• Remuneration will be based on experience.

We regret that only shortlisted candidates will be notified. Thank you for applying.