Customer Service Executive

Job Details:

• Work location: 239 Alexandra Road
• Work hours: Mon – Fri, 8:30am – 6pm (no OT requirements)
• Contract: 2 months (convertible to permanent depends on performance)

Role & Responsibilities:

Customer Communication & Case Management

• Support selected case types including customer requests, compliments, and feedback via email and social media platforms.
• Respond to customer communications with clarity and professionalism; follow existing SOPs and using existing templates.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.

Cross-Functional Collaboration

• Liaise with internal departments to gather information and facilitate case resolution.
• Coordinate with relevant teams to ensure timely follow-up and closure of customer cases.

Quality Assurance & Continuous Improvement

• Monitor case progress and ensure service level agreements (SLAs) are met.
• Send chasers when necessary in bid to achieve case resolution.

Administrative & Ad Hoc Duties

• Support the execution of special projects and assignments.
• Perform ad hoc duties as assigned by the Team Leader.

Requirements:

• Minimum Diploma in Business Studies, Communications, or a related field.
• Experience in the automotive, customer service, or hospitality industry is advantageous.
• Excellent command of written English with strong grammar, tone, and formatting skills.
• Professional communication style with strong listening and interpersonal abilities.
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable navigating multiple IT systems.
• Familiarity with social media platforms a plus.
• Strong time management and organizational skills.
• Team-oriented with a proactive attitude and a customer-centric mindset.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• R Lau Jing Wen)