Customer Service Executive

JOB DESCRIPTION

• Educate customers on their sleep apnea and/or respiratory disorders and recommend the appropriate CPAP/BiPAP and/or O2 therapy.
• Attend to customers on product enquiries, monitor and record customers' feedbacks/ complains and propose improvement action plan to management.
• Manage the scheduling of trial/rental products and ensure that the products are in working condition. Staff may be required to travel to meet customers, to provide demonstration and/or set up product usage.
• Follow up with customers on renewal programs, including trial/rental end reminders, device maintenance reminders, etc.
• Follow up on billings and payments reminders with customers, and report to management on issues regarding payment collection.
• Maintain and update customers database.
• Carry out marketing events/promotions and follow up on all potential sales leads.
• All incidental administrative work as assigned from time to time.
• Visits and standby of cases in hospital/clinics on occasional/ad hoc basis.

JOB REQUIREMENTS

• Diploma in Science or Nursing or its equivalent.
• At least 1 year of working experience in the related field is preferred.
• Sales experience is an advantageous.
• Good communication and interpersonal skills.
• Able to work independently.
• A good team player is highly required.
• Must be fully vaccinated with COVID-19 vaccinations.
• Willing to work in a clinical environment.