Customer Service Executive

The Customer Service Executive would be responsible for below activities for B&W Category • Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs, Delisting of inactive packs, new listings etc • Coordinating and Planning for daily dispatches across the factories to DCs • Drive Day 0 / DR & new launches to deliver business growth through flawless supply chain execution • Liaising with Supply Planning Team, Replenishment team & DC operations team • Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables • Monitoring and controlling business waste for the month and ensure timely liquidation of stocks on time • Responsible for leading demand planning process for B&W category • Review historical sales trends, demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results • Lead & s...