Customer Service Executive

Overview

We are looking for a confident and customer-focused Customer Service Executive to join our team. The ideal candidate will handle client inquiries, resolve complaints, and ensure excellent customer satisfaction through professional communication and support.

Responsibilities

• Handle incoming calls, emails, and messages from customers promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and complaints efficiently and courteously.
• Maintain records of customer interactions and transactions.
• Coordinate with internal departments to ensure customer needs are met.
• Follow up with customers to ensure satisfaction and build long-term relationships.
• Identify opportunities to improve customer service procedures and standards.

Requirements

• Previous experience in customer service or a related role pre...