Customer Service Executive (E-commerce)- 1 Year Contract

Customer Service Executive (E-commerce)- 1 Year Contract

As a Customer Service Agent, your role involves quickly responding to customer inquiries via calls, live chat and email, ensuring accurate information delivery and assistance with orders and products. You'll handle complaints effectively, maintaining professionalism and escalating complex issues for resolution, while continuously seeking opportunities for process improvement and meeting performance targets to ensure customer satisfaction.

Responsibilities

• Promptly respond to customer inquiries via live chat, calls, and email, providing accurate information and assistance regarding e-commerce products, orders, and services.
• Handle customer complaints, troubleshoot problems, and escalates complex issues to appropriate teams or supervisors for resolution.
• Maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and cus...