Customer Service Executive Female only

1. Customer Interaction & Call Handling Handle inbound and outbound customer calls professionally, courteously, and empathically. Understand customer concerns clearly and provide accurate information or solutions. Maintain a positive customer experience at all times. 2. Service Request Logging & Accuracy Register customer complaints and service requests accurately in the breakdown tracker. Handle requests received through Portal, IVR calls, direct customer calls, emails, internal teams, and WhatsApp/chatbot. Ensure completeness and correctness of data to avoid service delays. 3. Customer Communication & Updates Provide timely and clear updates to customers through calls, email, WhatsApp, or SMS. Ensure customer updates are shared within 30 minutes of receiving the request. Manage customer expectations regarding resolution timelines. 4. Technical Support (First-Level) Provide first-level troubleshooting and basic technical support to customers. Resolve issues remotely wherever possible ...