Customer Service Executive Female only

1. Customer Interaction & Call Handling

• Handle inbound and outbound customer calls professionally, courteously, and empathically.
  
• Understand customer concerns clearly and provide accurate information or solutions.
  
• Maintain a positive customer experience at all times.
  

2. Service Request Logging & Accuracy

• Register customer complaints and service requests accurately in the breakdown tracker.
  
• Handle requests received through Portal, IVR calls, direct customer calls, emails, internal teams, and WhatsApp/chatbot.
  
• Ensure completeness and correctness of data to avoid service delays.
  

3. Customer Communication & Updates

• Provide timely and clear updates to customers through calls, email, WhatsApp, or SMS.
  
• Ensure customer updates are shared within 30 minutes of receiving the request...