Customer Service Executive For International Process

Key Responsibilities:

• Handle inbound and outbound calls or chats from international customers
• Resolve customer concerns related to orders, accounts, payments, and services
• Maintain detailed and accurate records of interactions
• Ensure high customer satisfaction by following quality and compliance standards
• Coordinate with internal teams to escalate and close customer issues
• Meet individual performance metrics and KPIs

Candidate Profile:

• Strong verbal and written English communication
• Undergraduate or graduate degree holders
• Experience in international customer service is a plus; freshers can apply
• Quick learner with good problem-solving skills
• Comfortable working in night or rotational shifts
• Immediate joiners preferred