Customer Service Executive

Job Description:

Easyfix Handy Solutions India Pvt. Ltd. is seeking a dynamic and customer-focused Client

Servicing Executive to join our team at our office in Sector 44, Gurugram. The ideal candidate

will have a passion for delivering exceptional customer service, a positive attitude, and the

ability to manage and resolve client issues efficiently. This role involves maintaining

relationships with clients, ensuring smooth service delivery, and supporting the organization in

achieving its business objectives.

Key Responsibilities:

- Act as the primary point of contact for clients, ensuring their needs are met in a timely and

satisfactory manner.

- Manage and resolve customer inquiries and complaints with a focus on providing excellent

service.

- Build and maintain strong, long-lasting client relationships through effective communication

and problem-solving.

- Coordinate with internal teams (operations, technical, and field teams) to ensure smooth

service delivery and client satisfaction.

- Handle service requests, follow up on service status, and ensure timely completion of jobs.

- Provide timely and accurate reports on client interactions, feedback, and concerns to

management.

- Assist in identifying areas for service improvement based on client feedback.

- Collaborate with the sales team to identify and grow opportunities within the existing client

base.

- Meet and exceed client service KPIs, ensuring a high level of client satisfaction.

Requirements:

- Proven experience in client servicing, customer support, or a similar role.

- Strong communication and interpersonal skills.

- Ability to handle difficult clients and resolve conflicts in a professional manner.

- Ability to multitask, prioritize, and manage time effectively.

- Basic knowledge of service-oriented industries and client management.

- Proficient in MS Office (Word, Excel, PowerPoint) and CRM software is an advantage.

- Ability to work in a fast-paced environment and adapt to changing client needs.

Compensation & Benefits:

- Incentives: Attractive Monthly and Quarterly Incentives based on performance.

- Benefits: Provident Fund (PF), Employee State Insurance (ESI), and Health Insurance

provided to all employees.

- Competitive salary package with growth opportunities within the company.