Customer Service Executive

JOB SUMMARY:

Location: Gurugram Sector 44

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4.5LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

Handle incoming calls and respond to customer queries in a timely and professional manner.

Make outbound calls to customers for follow-ups, feedback, or information updates.

Resolve product/service-related issues effectively, escalating when necessary.

Maintain a high level of customer satisfaction by providing accurate information and support.

Document all customer interactions and update CRM systems.

Meet daily/weekly performance targets such as call handling time, qualit...