Customer Service Executive

• 1) Deal directly with customers either by electronically, telephone, or face to face
• 2) Respond to customer inquiries
• 3) Handle customer complaints
• 4) Obtain and evaluate all relevant information to handle product and service inquiries
• 5) Provide pricing and delivery information
• 6) Process orders and requests
• 7) Records of customer inquiries, comments and complaints
• 8) Communicate and coordinate with internal departments
• 9) Any other duties as assigned by superior

Qualifications

• Diploma or equivalent degree in any discipline
• Proficient in English, Bahasa Malaysia and Mandarin.
• Mandarin speaker . We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.
• Experience
• At least 1 year of working experience in related field
• Must be computer literate
• Skills
• Highly customer oriented