Job Description
- Excellent communication and interpersonal skills, with the ability to clearly and effectively convey information to customersStrong problem-solving and decision-making abilities, with the flexibility to adapt to changing customer needs
- Responding to customer inquiries via phone, email, and other communication channels in a timely and courteous manner
- Resolving customer issues and concerns, ensuring a positive customer experience
- Conduct system training sessions for clients, including system walkthroughs, demonstrations, and user guidance to ensure effective system adoption.
- Provide post-training support and assistance to clients to address system-related inquiries or issues.
- Providing accurate and up-to-date information to customers regarding products, services, and company policies
- Documenting customer interactions and maintaining detailed records of all activities
- Collaborating with cross-functional teams to ad...
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