Customer Service Executive

We, SummitNext Technologies Sdn. Bhd. , are a BPO and Technology Solutions provider, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives , providing unrivalled support to clients within the logistics industry.

Position

Customer Service Executive (Malay & English, Work From Home – Perak)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction.
• Record and submit customer complaints using the internal system according to the provided SOP.

Job Requirements

• Diploma and above.
• Excellent English and Malay communication skills (written, verbal, listening).
• 1–2 years of BPO experience ...