Customer Service Executive

Pro-actively manage backlog and liaise with supply chain stakeholders to track and ensure on-time delivery to customer.

Process customer return (cancellation, RMA, return stock etc) to the warehouse and vendor.

Manage and solve customers' feedback (internal & external customers) and queries professionally and on-time.

Follow procedures, guidelines, and policies. Keep proper documentations.

Work with Finance to re-solve customers' invoices and payment issues.

Job Requirements

At least a Diploma or Bachelors' Degree is needed in relevant field.

Minimum of 2 years or more of experience in a Customer Service Specialist position.

Collaborate closely with various individuals from the following departments: Sales, Warehouse, Customer fulfillment team in subsidiary in Singapore, Technical support, CPM, Marketing.

Proactively connect and reach out to Customers (external stakeholders) and various internal stakeholders (SICK A...