Customer Service Executive

Job description

Hiring immediately! We are seeking a Customer Service - Executive to join our team! As a Customer Service - Executive, you are a key member of the team by representing our Appliance Repair customer in Canada on support calls to clients. You are responsible for answering phone calls and handling service requests, routing field technicians. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, a critical thinker, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Make Outbound calls to schedule customers when parts arrive
• Complete work orde...