Customer Service Executive

Key Responsibilities:

• Respond promptly to customer inquiries made through phone
• Provide accurate information regarding products, services, and company policies.
• Handle complaints and resolve issues efficiently, with a focus on customer satisfaction.
• Maintain detailed records of customer interactions and transactions in the customer relationship management (CRM) system.
• Follow up with customers to ensure their issues are resolved and to gather feedback on their experience.
• Collaborate with team members and various departments to improve processes and customer experience.
• Meet or exceed performance metrics such as response times, resolution times, and customer satisfaction rates.

Requirements

• High school diploma or equivalent; additional qualifications in customer service are a plus.
• Proven experience in customer service or a related field.
• Str...