Customer Service Executive

Responsibilities

• Provide reliable information to customers.
• Monitor Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contracted TAT.
• Escalate critical issues to management in emergencies.
• Maintain and send customer visit reports in a timely manner.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Direct requests and unresolved issues to designated resources.
• Record details of inquiries, comments, and complaints.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Knowledge in set management including scrap replacement and gap management.
• Responsible for sending weekly report and inspection report to customer.
• Assisting in logistic and forwarding issues on airfoil parts.