Customer Service Executive

Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.

• Provide troubleshooting assistance for customer orders, account status, and relevant problems.
• Provide data and guides to help the sales team.
• Stay up-to-date with new product and feature launches.
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
• Maintain FAQ articles to keep up-to-date information for customers.
• Suggest sales process improvements.
• Experienced with min 1-year exp/ Fresh graduates can apply.
• Fluent in English (Mandarin will be a bonus)...