Customer Service Executive

Job Summary:

• Mon to Fri, 9am-6pm
• Basic up $3500
• Performance Bonus + Quarterly Bonus
• Location: Kallang (Walkable distance from Lavender MRT)

Job Responsibility:

• Develop and nurture customer relationships through regular communication to understand their needs and promote long-term loyalty and engagement.
• Address and resolve customer inquiries promptly and effectively.
• Provide accurate quotations to customers.
• Investigate and resolve customer complaints, ensuring timely and satisfactory feedback.
• Ensure efficient processing and delivery of customer orders.
• Maintain accurate and up-to-date customer records.
• Generate reports for management on customer satisfaction, issue resolution, and feedback to support improvements in customer relations strategies, as well as sales forecasts.
• Collaborate closely with sales, marketing, operations, and purchasing departments to strengthen customer relationships.
• Travel internationally for exhibitions as required.
• Lead the establishment of a customer relations team as the business grows.

Job Requirement:

• Min Diploma or higher in Business or an equivalent field is required.
• 1 to 2 years of relevant working experience.

Interested Applicants, kindly send your updated CV to   or click on "APPLY NOW".

We regret that only shortlisted candidates will be notified

EA License No: 15C7752

EA Personnel No: R
EA Personnel Name: Chin Jia Hui, Janice