Job Description
Job Requirements
Job Requirements
About The Role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you'll be the first point of contact for our customers—resolving queries, building trust, and delivering service that delights. If you're passionate about people, love solving problems, and thrive in a fast-paced environment, this is your chance to shine and grow with a brand that puts customers first.
Key Responsibilities
Primary Responsibilities
Job Requirements
About The Role
Be the voice of IDFC FIRST Bank! As a Customer Service Executive, you'll be the first point of contact for our customers—resolving queries, building trust, and delivering service that delights. If you're passionate about people, love solving problems, and thrive in a fast-paced environment, this is your chance to shine and grow with a brand that puts customers first.
Key Responsibilities
Primary Responsibilities
- Deliver outstanding customer service by resolving queries efficiently and empathetically
- Take ownership of customer issues and ensure timely resolution
- Promote customer-centricity by enhancing service quality and customer engagement
- Monitor service metrics like SQ scores, AHT, FCR, and NPS
- Develop and implement service procedures, policies, and standards...
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