Customer Service Executive (Logistics)

Monroe Consulting Group Malaysia, an executive recruitment firm is partnering with an international 4PL logistics and supply chains company to hire a Customer Service Executive. This role is responsible in delivering visibility, optimization and high level of satisfaction to the company's major accounts. This opportunity is based in Subang Jaya, Selangor.
Job Responsibilities:

• Monitor the OperationalWorkflow to Ensure a Full Supply Chain Visibility to the Customer
  • Follow up invalid entries received from the customer or authorized partners (vendors, customers, subcontractors….)
  • Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
  • Alert the customer team pro-actively in case of deviation and propose backup solutions
  • Integrate manually, in dedicated IT solution, the Transport Request, if necessary
  • Arrange alternative in case preferred carrier is unavailable
  • Take co...